Life Changing Moments

Care During Difficult Hours


During the week of January 31, 2012, my wife of 62 years, Marie, was transported to the Roper St. Francis Emergency Room twice.The first time, she was sent home. The second time, she was kept for observation and released the afternoon of Friday, February 3.

At approximately 3 a.m. on Saturday, February 4, she got out of bed and fell. I helped her back into bed and spoke with her and she assured me she was fine. Around 8 a.m., I tried to wake her and found her unresponsive. EMS arrived and said they suspected a stroke.

Before I arrived at the Roper St. Francis ER, a stroke team evaluated her. Dr. Jennings, the ER physician, counseled my family and told us that she had suffered a massive stroke. Dr. Jennings was professional and caring in all conversations. She answered our questions clearly and concisely and helped us realize the gravity of the situation.

At about noon on Saturday, Marie was taken to a room on 5 East for comfort care. Our children and extended family were notified and began coming to pay their respects. The nursing staff oon 5 East focused intently on the family’s needs as well as Marie’s.

We have a large family with six children, 18 grandchildren and 14 great-grandchildren. In addition to those, many friends and extended family members visited. The 5 East staff remained unfazed with all the visiting and provided pillows and blankets for those that spent the nights as well as tissues and coffee for others. One nurse on the 7th floorheard of the situation and brought an additional recliner to the 5th floor waiting area for someone to sleep on.

When my wife finally succumbed at about 2 a.m. on Monday, February 6, the 5 East nursing staff continued to provide guidance and information. They quickly arranged for hospital staff members to visit and complete the necessary dicumentation and continued to minister to our family’s needs until the funeral home arrived.

I cannot begin to tell you how wonderful they were. There are only a few names we can remember; Perry, Lindsey, Tonya, Rose and Tiffin. But the entire staff on 5 East provided exemplary care for my wife as well as all of our family during those difficult hours.

My family would like to extend our gratitude to the ER staff and especially the 5 East staff for their professionalism and their personal care and attention to the family during this tragedy. They helped ease our pain during a stressful time. Thank you so much and may God bless each of you.

John W. Pinto

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